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Requests, answers and other issues in immigration

If an applicant, a petitioner, a sponsor, or any other individual or organization involved with a non-immigrant or an immigrant petition receives a written communication from USCIS, a consulate, an embassy, or another agency, answer accurately and on time is fundamental to avoid denials, hearings or sanctions. There are different kinds of answers that may be required and getting the help of an attorney can make a difference.

What can I do I don't understand a letter sent by USCIS or I need information?

If you received a letter from USCIS the first step is to read carefully and to go to if you need additional information. Navigating the USCIS website can be challenging though, for this reason, you may also call the USCIS Contact Center at 1800 375-5283. Since 2020, USCIS updated its system and now an Intelligent Assistant answers the call. You must state in English or Spanish, clearly, what you need. If the Intelligent Assistant understands it may message or email information pertinent to your inquiry. However, if the answer does not satisfy your inquiry you may be redirected with USCIS human representative. Usually, urgent inquiries are resolved within 7 hours and non-urgent inquiries within 14 days. Additionally, if USCIS needs to confirm the identity of the person making the request, an officer may call you within the next week. If the call is not answered, the officer may call again within the next 60 to 90 minutes. In the case of USCIS calls the area code is always 202. 

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Welcome to the Law Office of Giselle Ayala Mateus. Our office is specially focused on the satisfaction of the clients, their needs and expectations are fundamental for the provision of an effective service. The first meeting with the attorney is focused on creating a safe space to make questions and build trust. Additionally, you will be able to measure how we can help you.


115 E 23rd St.

Floor 3 Suite 309

New York, NY 10010

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